5 Benefits of Offering Third-Party Relocation Insurance

Relocation insurance is too often overlooked as an added value to a moving or storage company’s primary services. Here are five good reasons you should consider partnering with Relocation Insurance Group to protect the value of your customers’ belongings:

1. Keeping up with the competition –More and more often, customers expect to have insurance options for their belongings while in transit or storage. For those of you currently not offering insurance, you may be losing business to those who are. Relocation Insurance Group offers competitive rates that can give your firm the edge it needs.
2. Financial liability – When your customer purchases third-party insurance, you have it in writing that you are no longer financially responsible for damage to their belongings. Can’t you feel the burden being lifted already?
3. Claims handling – A good relocation insurance broker has their own claims department with licensed claims adjusters. Let us handle the paperwork and investigating while you focus on doing what you do best.
4. Protect your reputation – Consumers are quick to write scathing reviews online when they are unhappy with a company’s performance. In the case of an accident or disaster having damaged someone’s belongings while in transit or storage, the best way to maintain your good name is to make sure the customer is satisfied with the resolution. Is there any substitute for full reimbursement of the value of the damaged items?
5. Synergy – Partnering with an insurance broker like Relocation Insurance Group offers more than just a service to your customers. We are constantly looking for new ways to leverage our industry relationships for the mutual good of our affiliates and our own business. Additionally, our program offers periodic advertising and promotional opportunities to help drive more business your way. When our affiliates succeed, so do we.

If your company is not currently offering relocation insurance to its customers, or if you are looking for better rates for your customers, we’d like to talk to you. Visit our website at www.RelocationInsurance.com to review our offerings, and give us call at 888-893-8835. We look forward to working with you.

Can You Handle The Bad News?

If your job responsibility requires you to speak with customers from time to time, you may have come across customers who complained about your service, an employee who they didn’t like or agree with or about a promise made to them that wasn’t kept. If your company operates a blog or uses a survey, you must have read some negative comments about your company, services or employees. How do you handle these? Can you handle the bad news?

As an owner of our agency I have come across negative comments addressed by customers verbally or via our surveys or blogs. I must admit that as hard as I am trying not to take these comments personally, it always trigger the question: What did I do wrong? However, I always with no fail make sure to look into the issue and respond back to the customer, often times by me.

How are you handling these negative comments?